Terms and Conditions

These are the terms and conditions of the agreement which apply to all purchases of products made at 18carati website.

Please read this page carefully before placing orders. These terms may change from time to time and therefore you should check them before making a new purchase.
In order to proceed with the checkout and payment for any items you wish to purchase you will be asked to check a box that you’ve read and agreed to the following conditions.

 

RETURN POLICY

If for any reason whatsoever you’re not entirely satisfied with the product you’ve purchased from 18 Carati.com you may ask for a full refund within 30 days from receipt of your purchase.
The return of certified diamonds can be made within 14 (fourteen) days from receipt of your purchase.

18carati will fully refund the whole amount of transaction less shipping charges to the original credit card used for the purchase. Returned items must be in perfect conditions, not worn, without scratches, accompanied with the original packaging and security label still joined to the jewel. Please note that every item except faulty ones that you wish to return travels at your expenses and risk, so we strongly recommend you to send them through recorded and insured priority mail or using a special carrier such as FEDEX, UPS et similia.

To request a full refund you must email 18carati at info@18carati.com and inform us about your decision of returning an item within 30 days from receipt of goods. We will then authorize the return by email and instruct you on how to send us the goods you wish to return. A full refund for the items returned will then be issued by us on the same payment mean used for the original payment. This will not affect you statutory rights as a customer.
Note¹ : Postage costs are not refundable unless the good(s) were faulty.

Note² : Items will not be refunded in case a wrong ring size has been ordered. Please pay the most attention to order the right ring size when you purchase a ring also by using our PDF ring sizer

PRICES, VAT & INVOICING

Prices include VAT and are displayed in Euros, Pounds Sterling and US Dollars.
Prices expressed in any currencies other then Euro might slightly change from day to day due to the fluctuation of currencies against the Euro.


18Carati.com automatically updates currencies exchange rates every midnight ( GMT +1 ) VAT at the current Italian rate of 20% will be added to the bill for all purchases with final destination within the EU .
Our system will automatically determine whether a sale is liable for VAT after registration when a new customer’s account is created and a destination for the order is set.

VAT is not charged on goods dispatched to countries outside of the EC.
However, such sales are often subject to local import duties, taxes and Customs clearance levied by the country of destination, which MUST be paid by the customer at the port of entry. Such charges are not included in the cost of the goods or in delivery fees.
18Carati.com will issue an invoice for every purchase made.

PRIVACY POLICY

We are committed to protecting you privacy. All customer’s information collected by us are securely retained in accordance to the Italian and European laws and none of them will be ever disclosed or sold to third parties.

IMAGES & DESCRIPTIONS

To the best of our knowledge, the product descriptions on this site are accurate and constantly updated. We include images of products on our site to help with your selection. However, slight variations, for example, in colour or shape should be expected. All measurements and weights are approximate.
Note : For a better evaluation of our jewels and depending on customer’s browser and screen resolution some pictures are enlarged with respect to their original size and are not in scale 1:1

ACCEPTANCE OF ORDERS

We will notify you of our acceptance of your order by email shortly after we receive it and at that point a binding agreement between us will be in place based on these terms and conditions.

Delivery charges and estimated timescales are specified in the ordering and delivery section. We make every effort to deliver goods within the estimated timescales, some delays on deliveries are occasionally inevitable.
The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all our prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund providing we have not attempted to make a delivery to you.
We do file details of your order. Please contact us to obtain a copy of your order

NAVIGATING THE SITE AND COPYRIGHT 

The navigation of the website is free. 18Carati however, reserves the right in its sole discretion to inhibit the navigation to those visitors who jeopardize the integrity of the site and / or provide false or incomplete information or otherwise behave to conceal the real identity in the section reserved to registered visitors, as well as to those who make use of proxy aimed at masking the real location and ISP connection. It is strictly prohibited to copy or reproduce, even partially, any site contents unless expressly authorized. Any violation will be prosecuted according to the law.

SHIPPING

18carati can therefore accept orders from a selected list of countries including all EU countries as well as many extra EU countries
Customers whose country of residence is not included on the list of countries we can ship to won’t be able to complete their registration on 18 Carati.com website and, therefore, to make orders or payments.
Shipping and full “door to door” insurance costs are included in prices.

18carati does not ship to mail boxes or similar. All goods must be signed for by an adult aged 18 years or over on receipt.
Customers are responsible to carefully check the packages upon arrival and , in particular, to check if the package has visible signs of openings. In this case we advice to reject the parcel and to contact us immediately.

A tracking number will be given to the customes ass soon as the shipment begins. The tracking can be made at the following address: www.18carati.com/tracking.php with the code provided.   
Shipments within the EU zone. All shipments made within the EU zone include VAT at the current Italian rate (20% now). No other tax are levied.

Shipments outside the EU zone. No tax or VAT are debited by 18carati. The customer is the sole responsible for any duties or tax (if any) levied by the customs of the country of destination.

PAYMENTS

18carati accepts the following means of payment:
         
         
         
         

COMPANY INFORMATION

 

18CARATI.COM SRL
Via Giuseppe Giusti, 3A
52100 Arezzo - Italia